We care about your experience with us and do all we can to provide the best service here at West Madison Apartments. One criticism many property management companies face is a lack of communication and response when there is an issue. But we do things differently, so this week on the blog, we wanted to share some best practices, should you have anything you want or need to share regarding your living experience.
1. Know the right channels!
If you need to contact us, there are several ways to reach us! The first point of contact would be via your tenant portal. Your tenant portal can be found on our website, and has several functions;
- Submit maintenance requests
- Set up automatic payments
- View your tenant ledger and charges or credits on your account
- Access Lease documents such as signed leases, renewals, and lease addendums
Your tenant portal is the first place to report a concern and ensure a swift response from your property team!
2. Contact us as soon as you have an issue!
We want to help you with any issues as soon as we can! But we don’t know what we don’t know, so make sure to contact us as soon as you begin to experience an issue, whether it be a maintenance item within your apartment or the wider building, or any concerns you may have otherwise. Remember, we aim to complete work orders the same day whenever possible and only exceed 24 hours to complete repairs for reasons beyond our control. Regardless of the issue, we will work to get it resolved as soon as we can.
3. Be aware of additional resources!
As well as our tenant portal, there are a number of resources on our website's residents page. From contacts for utility companies, cable and internet providers, and the postal service, to further advice on what to do when an emergency maintenance issue hits.
4. Come talk to us!
At West Madison Apartments, we have a great team of humans who truly care about your living experience. Don’t be afraid to come and talk to us in person. We always want to hear your feedback and are ready to help improve your time with us. We hope you feel we are approachable.
We know how important effective communication is to making your living experience a positive one. If you have any questions, let us know!